Warranty terms
Pursakeskuste OÜ is responsible for remedying non-conformity and defects in the goods under the Sale of Goods Act.
Individuals have 2 years to submit a claim, and legal entities have 6 months from the moment the goods are delivered.
Pursakeskuste OÜ is not liable:
- For compensation for goods damaged by the customer.
- For defects resulting from improper use of the goods.
- For normal physical/ordinary wear and tear of the product/goods.
In accordance with the terms of the contract, Pursakeskuste OÜ undertakes to repair or replace the product with an equivalent product at its own expense if the product is proven to be non-compliant with the pre-contractual conditions. If the product can be repaired, replacement of the product cannot be requested (as this would entail unreasonable costs for the seller). Product replacement will be carried out within a reasonable agreed period.
Product expertise and product warranty are carried out by Rossignol specialists at their expense.
If the customer disputes the expertise decision, the customer has the right to order an independent check/expertise at their own expense.
If the expertise confirms the product's non-conformity/warranty claim and Rossignol agrees with the decision, Rossignol bears the expert's costs.
If the product is decided to be returned, Rossignol will pay the corresponding amount (including transport costs) to the customer's bank account within 14 days at the latest after the customer's decision to return the product.
Repairing or replacing the product during the warranty period does not extend the product's original warranty period.
The product is not refunded to the customer if it is declared non-compliant.
What to do if the product has defects?
Please send an email/claim to: skishop@skishop.ee. In the letter, please describe as accurately as possible what the warranty problem is, how it happened, what the conditions were, etc. A photo of the product and the product serial number (if available) must be attached to the letter.
In the warranty claim, please include your contact details, the product name, the invoice number, and attach a copy of the sales receipt.
After receiving the claim, we will contact the customer within 14 days to agree on the next steps in the warranty process.
