Warranty terms
In accordance with the Law of Obligations Act, Suusakeskuste AS is liable for any non-conformity of goods and the remedying of defects.
Private individuals have 2 years to file claims, and legal entities have 6 months from the moment of delivery of the goods.
Suusakeskuste AS is not liable for:
- Compensation for goods damaged by the customer.
- Defects resulting from improper use of the goods.
- Normal physical wear and tear of the product/goods.
In accordance with the terms of the agreement, Suusakeskuste AS undertakes to repair or replace the product with an equivalent one at its own expense if it is proven that the product does not comply with pre-sale conditions. If the product can be repaired, it is not possible to demand a replacement (as this would result in unreasonable costs for the seller). The replacement of the product shall be carried out within a reasonable agreed time frame.
Product expertise and warranty assessments are carried out by and at the expense of Rossignol specialists.
If the customer disputes the expert's decision, the customer has the right to order an independent inspection/expertise at their own expense.
If the expertise proves the product's non-conformity/warranty eligibility and Rossignol agrees with the decision, Rossignol shall bear the costs of the expert.
If it is decided that the product is to be returned, Rossignol shall transfer the corresponding amount (including transport costs) to the customer's bank account no later than 14 days after the customer's decision to return the product.
Repairing or replacing the product during the warranty period does not extend the original warranty period of the product.
A product recognized as non-conforming shall not be returned to the customer.
How to proceed if a product is defective?
Please send an email/application to: skishop@kuutsemae.ee. In the email, please describe as precisely as possible what the warranty issue is, how it occurred, what the conditions were, etc. You must include photos of the product and the product's serial number (if available) with your email.
In the warranty application, please include your contact details, the product name, the invoice number, and a copy of the sales receipt.
After the application is received, we will contact the customer within 14 days to agree on further steps for the warranty procedure.
